Merchandise is shipped via the French postal service. Merchandise is shipped at the risk and peril of the client. It is the responsibility of the client to verify the package on receipt and refuse it if it is not acceptable.

Shipping is free on orders over €75 for continental France only.

In all other cases the following rates apply:

 All our products can be shipped to the countries quoted, except where government regulations stipulate the contrary and excluding zones or countries excluded from postal services at the time of your order.

Weight limited to 20 kg for: Albania, Argentina, Colombia, South Korea, Djibouti, Gibraltar, Greece, Japan, St Marino, Spain, Netherlands, Sweden
Weight limited to 10 kg for: Malta, New Caledonia, French Polynesia, Wallis-and-Futuna Islands

Shipping and Delivery Dates

Your order is dealt with within 24 hours of its receipt (from Monday to Friday).
We confirm by e-mail as soon as your payment has been validated.
Dispatch is ensured in two days both for deliveries in continental France and for other countries, unless indicated to the contrary.
We will send you an e-mail confirming shipping.
The preparation period is indicated in working days, as faithfully as possible and is subject to the availability of products, order volume, the period during which you placed your order (preparation periods at Christmas and New Year can be 8 days) and cases of force majeure.
 
So that delivery can be made as soon as possible, you must give us the name and telephone number of the addressee. It is not recommended to use a poste restant address or a post office box number.

Shipping is by "Colissimo Suivi" the French postal service.
Delivery is made to the address indicated by the client at the time of order.
Delivery is made within a maximum of 7 days (continental France) from the date of the confirmation e-mail, except in the case of force majeure (strikes, terrorist acts, war, natural and weather catastrophes, etc.)
Where delivery cannot be made within the time indicated, Cravate Avenue SARL will propose a new delivery date to the client, which if not accepted, will lead to cancellation of the order and the reimbursement of the order amount by Cravate Avenue.
This reimbursement will be made within 14 days maximum from the date of order cancellation.

Once dispatched, your order will be delivered by:

For all dispatches made via Colissimo Suivi or international postal service, as for carriers, you must sign a receipt for the package.
Delivery times indicated are those normally observed, they are given as an indication and cannot be considered contractual.

Delivery times are in working days and are excluding force majeure and postal or transport difficulties. When your order is passed to the postal services or the carrier, Cravate Avenue can no longer be held responsible for any delays in deliveries that are over long or are irregular, possible damage to products in the case of late collection or non-collection of the said products by the buyer.
The exceeding of delivery times cannot give rise to deductions, or damages or interest, or the cancellation of an order in progress.
Nevertheless, if your order has not been delivered within 30 days, we would offer: either a new delivery date, or the cancellation of your order and/or its reimbursement.

Postal deliveries are limited to 30 kg. Above this weight, we use the services of a national or international carrier. Please contact us to calculate the best solution at the best rate.

Delivery of merchandise is at the risk of the purchaser. On receipt of your package and before opening it, verify the packing. If you see that the package is damaged tell the carrier and note your observations on the delivery slip. Any damage must be notified by letter by recorded delivery against signature within 3 days to the French Post Office, or the carrier, with a copy to Cravate Avenue SARL.
If you observe any damage, we would be grateful if you would notify us as soon as possible so we can assist you.

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